Frequently Asked Questions

Click our Frequently Asked Questions below for an immediate answer. Not finding the answers you need? Call us at 515-221-2222, Chat Now, or fill out out Service Request Form.

On some DIRECTV receivers there is a reset button inside of the access card door. Simply press it to reset your receiver. You can also unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in. Then press the Power button on the front panel of your receiver and wait for it to reboot.

If you are still having problems, call us at 515-221-2222 or email us at

DIRECTV Red Reset Button


DIRECTV delivers 99% worry-free signal reliability, based on a nationwide study of representative cities. Our state-of-the-art equipment is extremely reliable, day, and night. On very rare occasions, severe weather conditions may interrupt a signal for a moment, but the clear and crisp picture you’re used to always returns very quickly.
With DIRECTV, you can enjoy your favorite movies and shows anywhere you like.

Watch TV:

  • Regular scheduled programming at available showtimes. You can also record shows to your DVR and watch anytime you want.
  • On Demand movies and shows on Channels 1000-1890. You must have an internet connected HD DVR to access DIRECTV on DEMAND. If your HDDVR is not connected to the internet and need help, we can help! Call 515-221-2222 or email us at

Watch on your laptop, tablet, or mobile device:

  • On Demand movies and shows, including the latest DIRECTV CINEMA™ releases.
  • Live TV channels, inside and outside your home.
  • Shows recorded on your DVR Playlist (DIRECTV GenieGO™ required).


More than likely we can use the existing wire in your home.