Click our Frequently Asked Questions below for an immediate answer. Not finding the answers you need? Call us at 515-221-2222 or fill out our Service Request Form.
On some DIRECTV receivers there is a reset button inside of the access card door. Simply press and hold to reset your receiver.
On DISH receivers, press and hold the power button.
You can also unplug your receiver's power cord from the electrical outlet, wait for 15 seconds, and plug it back in. Then press the power button on the front panel of your receiver and wait for it to reboot.
For DIRECTV, it's fast and easy - no packing necessary. Take your unboxed equipment and 9-digit account number to a FedEx or UPS and they will send your equipment back at no charge to you. Your account number is located on your bill.
For DISH, please visit here for further instructions.
For CenturyLink, please visit here to print off a pre-paid shipping label. You will need your CenturyLink account number which is found on your bill.
For changes to billing, packages or cancellations, please contact your provider below.
For DIRECTV, please contact 1-800-531-5000
For DISH, please contact 1-800-333-3474
For CenturyLink, please contact 800-244-1111
DIRECTV and DISH deliver 99% worry-free signal reliability based on a nationwide study of representative cities. Our state-of-the-art equipment is extremely reliable, day and night. On very rare occasions, severe weather conditions may interrupt a signal for a moment, but the clear and crisp picture you're used to always returns very quickly.